Help
Delivery & returns
Everything you need to know about getting your order and sending something back.
Delivery
UK delivery costs £6.99 per order and typically arrives within 4–8 working days of your order being placed.
- We deliver to UK mainland addresses. If you're outside the UK mainland, please contact us before ordering.
- You'll receive an order confirmation by email, followed by a dispatch email.
- Large items such as acoustic panels and flooring may arrive on a pallet or by two-person delivery. Please make sure someone is available to receive them.
- Please check your order on arrival and tell us about any damage within 48 hours.
Returns & refunds
If you change your mind, you can cancel your order within 14 days of receiving it, in line with the Consumer Contracts Regulations.
- Items must be unused, uninstalled and in their original packaging.
- For hygiene reasons, smart toilets that have been installed or used can only be returned if faulty.
- Panels or flooring that have been cut, fitted or glued can only be returned if faulty.
- To start a return, contact us with your order number.
- Unless the item is faulty, return postage is paid by you.
- We'll refund you within 14 days of receiving the returned item, to your original payment method.
Faulty or damaged items
If something arrives damaged or develops a fault, get in touch with photos and your order number and we'll arrange a replacement or refund. This doesn't affect your statutory rights.