Privacy policy
How Auravation Essentials Ltd collects, uses and protects your personal information when you shop with us.
Last updated: 22 October 2026
1. Who we are
Auravation Essentials Ltd ("Auravation", "we", "us", "our") runs this website and is the data controller for the personal information we collect about you. We handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or how we use your data, email us at auravationessentials@gmail.com.
2. Information we collect
- Identity and contact details — your name, email address, phone number and delivery and billing addresses.
- Order details — the products you buy, order value, order history and any returns.
- Payment details — payments are processed securely by our payment providers. We do not see or store your full card number.
- Communications — messages you send us by email, our contact form, our trade enquiry form or social media.
- Marketing preferences — whether you have signed up to receive our emails.
- Technical information — such as your device type, browser and how you use our website.
3. How we collect it
- When you place an order or go through checkout.
- When you contact us, submit a trade enquiry or sign up to our newsletter.
- When you message us on Instagram or Facebook.
- Automatically when you browse our website, through cookies and similar technologies.
4. How we use your information
We only use your personal information when the law allows us to. We use it to:
- process, deliver and keep you updated on your order — to perform our contract with you;
- handle returns, refunds and faulty-item claims — to perform our contract and meet legal obligations;
- answer your questions and trade enquiries — our legitimate interest in running our business;
- send you offers and news by email if you have signed up — your consent;
- keep our website secure and prevent fraud — our legitimate interest;
- keep financial and tax records — our legal obligations.
5. Marketing
We will only send you marketing emails if you have opted in. Every email includes an unsubscribe link, or you can email auravationessentials@gmail.com at any time to stop receiving them. We never sell your personal information.
6. Cookies and local storage
Our website uses essential browser storage to remember the items in your basket as you move between pages. We may also use cookies to understand how visitors use the site so we can improve it. You can control or delete cookies through your browser settings, although some parts of the site, such as the basket, may not work properly without them.
7. Who we share it with
We only share your information with trusted companies that help us run our store, and only as much as they need:
- couriers and delivery partners, to deliver your order;
- payment providers, to take payment securely;
- email and website hosting providers;
- professional advisers such as accountants, where required;
- authorities, where we are required to by law.
These companies must keep your data secure and may only use it for the purpose we give them.
8. International transfers
Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK-approved contract terms, so your data stays protected.
9. How long we keep it
We keep order and financial records for six years to meet tax and accounting rules. Marketing data is kept until you unsubscribe. Enquiries are kept for as long as needed to deal with them, and then deleted.
10. Keeping your data secure
We use appropriate technical and organisational measures to protect your personal information from loss, misuse or unauthorised access. Payments are encrypted and handled by secure payment providers.
11. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct anything that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict or stop using your information;
- object to us using your information for marketing;
- ask for your information to be transferred to another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email auravationessentials@gmail.com. We will respond within one month. There is normally no charge.
12. Children
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18.
13. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
15. Contact us
Auravation Essentials Ltd
Email: auravationessentials@gmail.com
Instagram: @auravation.essentials
Monday – Friday, 9am – 5pm