Terms & conditions
The terms that apply when you use our website and buy products from Auravation Essentials Ltd. Please read them before placing an order.
Last updated: 22 October 2026
1. About us
This website is operated by Auravation Essentials Ltd ("Auravation", "we", "us", "our"), a company registered in the United Kingdom. You can contact us by email at auravationessentials@gmail.com or through our contact page.
These terms apply to every order you place with us. By placing an order, you agree to them. If you are buying as a consumer, nothing in these terms affects your legal rights.
2. Our products
We take care to describe and photograph our products accurately, but:
- colours on screen may look slightly different from the real product;
- wood-effect and stone-effect finishes have natural variation in pattern and tone, so no two panels or planks are exactly alike;
- sizes and measurements are approximate and may vary slightly within normal manufacturing tolerances;
- product features may be updated by the manufacturer from time to time.
3. Prices
All prices are shown in pounds sterling (£) and include VAT where applicable. Delivery is charged separately at £6.99 per order and is shown before you pay.
If we find a pricing error after you have ordered, we will contact you and give you the choice of continuing at the correct price or cancelling for a full refund.
4. Placing an order
After you place an order, we will email you to confirm we have received it. Our contract with you is formed when we dispatch your order and email you to confirm.
We may decline an order, for example if a product is out of stock, if there is a pricing error, or if we cannot deliver to your address. If this happens we will tell you and refund any payment in full.
5. Payment
Payment is taken when you place your order. We accept major credit and debit cards and the other payment methods shown at checkout. Payments are processed securely by our payment providers, and we do not store your full card details.
6. Delivery
We deliver to UK mainland addresses for £6.99 per order. Delivery typically takes 4–8 working days from the date your order is placed. Delivery times are estimates and may occasionally be longer during busy periods or for reasons outside our control.
- Large items such as panels and flooring may be delivered by pallet or two-person delivery. Please make sure someone is available to receive your order.
- Please check your order when it arrives and tell us about any missing or damaged items within 48 hours.
- The products become your responsibility once they have been delivered to you.
See our delivery information for more details.
7. Your right to cancel
If you are a consumer, you can cancel your order for any reason within 14 days of receiving your goods, under the Consumer Contracts Regulations 2013. To cancel, email auravationessentials@gmail.com with your order number.
This right does not apply to:
- smart toilets that have been installed or used, because they cannot be returned for health and hygiene reasons once unsealed and fitted;
- panels or flooring that have been cut, fitted, glued or altered;
- goods that have been damaged after delivery through misuse.
8. Returns and refunds
Items being returned must be unused, in their original condition and packaging, and sent back within 14 days of telling us you want to cancel. Unless the item is faulty or we sent the wrong item, you pay the cost of returning it.
We will refund the price of the goods, and the standard delivery charge if you are returning your whole order, within 14 days of receiving the goods back. Refunds are made to your original payment method. We may reduce a refund if the goods have been handled more than needed to inspect them.
See our returns policy for full details.
9. Faulty or damaged goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your item is faulty, you can ask for a full refund within 30 days of delivery. After 30 days, we will offer a repair or replacement, or a refund if that is not possible.
To report a fault, email auravationessentials@gmail.com with your order number and photos of the problem.
10. Installation
Smart toilets must be installed by a qualified plumber and, for the electrical connection, a qualified electrician, in line with UK regulations. Acoustic panels and SPC flooring should be fitted following the product guidance. We are not responsible for loss or damage caused by incorrect installation or by use that does not follow the product instructions.
11. Trade and bulk orders
Trade pricing and bulk orders are agreed separately in writing. Unless we agree otherwise, these terms also apply to trade orders, except that the consumer cancellation rights in section 7 do not apply to business customers.
12. Our liability
If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss that was not foreseeable, or for business losses where you are a consumer. Our total liability for any order is limited to the price you paid for that order.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
13. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, courier disruption or supplier problems. If this happens we will contact you as soon as possible, and you may cancel for a refund if the delay is significant.
14. Using our website
You may use our website for personal shopping. All content on this website, including text, images and our logo, belongs to Auravation Essentials Ltd and may not be copied or reused without our permission.
15. Your personal information
We use your personal information in line with our privacy policy.
16. Governing law
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. We always try to resolve any problem directly with you first, so please get in touch if anything goes wrong.
17. Contact us
Auravation Essentials Ltd
Email: auravationessentials@gmail.com
Instagram: @auravation.essentials
Monday – Friday, 9am – 5pm